At LilyRay, we ensure every order is packaged with love. Each piece of jewelry is individually wrapped, so it feels like a gift to open—for yourself or someone else.

Once your order has been shipped, you'll receive a confirmation email with the shipping information and, if available, a Track & Trace code. This allows you to easily track your package's status and when you can expect it. We do our best to ship your order within two business days. Letterbox packages are usually delivered the next business day after shipment, depending on the delivery service.

Shipping costs for a letterbox package within the Netherlands are €4.95. Orders over €49.99 receive free shipping. Shipping to Belgium costs €7.75. Currently, we only ship within the Netherlands and Belgium.

Please note: Because we start processing your order immediately upon receipt, it's unfortunately not possible to change or cancel it afterward. You can, of course, return your order. Have any questions? Feel free to contact us. We're happy to help.

Didn't receive your package? Please email us at info@lilyray.nl. and we will look it up for you right away.