Privacy Policy
Last updated on 27-09-2025
This Privacy Policy explains how LilyRay collects, uses, and shares your personal information when you visit our website, use our services, make a purchase from LilyRay, or otherwise interact with us.
By using our website or accessing our services, you agree to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree, please do not use our services.
Changes to this Privacy Policy
We may update this privacy policy from time to time, for example, due to changes in our practices or new laws and regulations. The latest version will always be posted on our website with the date "Last updated."
What data we collect and how we use it
To provide our services effectively, we collect personal information from various sources. How we use this data depends on how you interact with us and which services you use. In addition to the purposes listed below, we also use your data to communicate with you, improve our services, comply with legal obligations, and protect our rights and those of our users.
Information obtained directly from you
You provide us with certain information when you:
- Create an account or order (name, address, email, phone number, payment information, order history)
- View products, add them to your cart, or add them to your wish list
- Contact us for support or questions
Some features of our services depend on this information. If you choose not to share it, certain features may not be available.
Automatically collected information
We collect information about how you use our website through cookies, pixels and similar technologies, such as device and browser information, IP address and interactions with our website.
Information from third parties
Sometimes we receive information from third parties, such as:
- Shopify or other platforms that support our website
- Payment providers who process your payment and fulfill orders
- Partners who perform advertising or analytics
We are not responsible for the accuracy of any information provided to us by third parties and recommend that you review their privacy policies as well.
How we use your data
- Fulfilling orders: processing your payment, shipping products, handling returns and exchanges
- Providing customer service: answering questions and offering support
- Marketing and promotion: only if you have given permission for this
- Fraud and security: detect and prevent abuse, fraud or other suspicious activities
Sharing your data
We only share your data if necessary:
- With suppliers or partners who perform services on our behalf, such as delivery services, IT service providers or payment processors
- With marketing partners to show you personalized offers, for example
- With accounting software or accountant
These parties process your data in accordance with the law and exclusively on our behalf.
We do not sell or share sensitive data to identify you.
Cookies
Our webshop uses cookies to ensure the site functions properly and improve your shopping experience. You can manage your cookie settings through your browser. Learn more at Shopify Cookies .
Security
We take appropriate security measures to prevent misuse, loss, or unauthorized access to data. This includes secure connections (SSL), secure systems, and access control.
Retention periods
We do not retain your data for longer than is necessary for the purpose for which it was collected, unless we are legally obliged to retain it for a longer period (for example, for the tax authorities).
Your rights
You are entitled to:
- Access to personal data
- To correct or delete data
- Opt out of marketing communications
- To transfer data or restrict processing
- To withdraw consent
Contact us via info@lilyray.nl
Contact
If you still have questions after reading this or if you require clarification about our Privacy and Cookie Policy, please contact our customer service info@lilyray.nl .